Our 100% Satisfaction Guaranteed policy ensures that if you're not completely satisfied with the item you selected, contact us within 7 days of the order’s delivery and we'll replace the order to make it right (subject to qualifying reasons) and approval from Make My Freshener.
Since all items sold on Make My Freshener are custom made to order and can’t be resold, we are only able to issue a replacement. FYI, the industry standard for customized products dictates a no return and a no refund policy.
If Make My Freshener made an error, we will replace the product exactly as you had originally requested minus any errors that we made.
Limit to 1 replacement order if related to print quality (subject to uploaded photo quality) or fragrance.
Due to the inconvenience, the customer will receive an additional coupon (the amount depends on the situation) to be used on future orders.
Qualifying Reasons
Customer dissatisfaction with the print quality (subject to uploaded photo quality) or fragrance.
Customer received an incorrect order.
Order was shipped but lost in transit.
Process
Submit requests through to support@makemyfreshener.com. Please provide: 1. Order number 2. Provide the qualifying reason for the return. 3. Include clear images of the item(s), especially if damaged. 4. After taking clear images, include a photo of the item(s) cut or torn in half (unless lost in transit). 5. If a replacement needs a new design, please complete the design in your account and state this in your email.
If unable to provide a photograph, you may send us a sample of the product instead. Please send to Make My Freshener 423 Knapp St. Fremont, OH 43420.
Decision
Make My Freshener aims to reach a decision within 1-3 business days.
Make My Freshener reserves the right to deny replacement/refund requests.
Customers will receive an email from support@makemyfreshener.com regarding the decision with next steps.
Due to the inconvenience, the customer will receive an additional coupon (the amount depends on the situation) to be used on future orders.
All replacements will ship via USPS or FedEx Ground. If you require expedited shipping, you will be responsible for those charges.
Order Edits & Cancelation Policy
All order changes must be made by email to support@makemyfreshener.com.
Availability of edits or cancelations may become unavailable as the order progresses.
.avif)
.webp)
.webp)
